For next-generation EAP service delivery and outcomes
Advanced counsellor metrics
ImpactMetrix (IM) is an analytics and research-based product designed to provide a universal indicator of a therapist’s potential to produce positive changes for their clients. Higher rated counsellors have an increased likelihood of producing positive client outcomes . Broadly, IM can be used by EAP providers to assess and develop their professional network, ensuring the use high quality and impactful counselors.
An analytics-based matching app
EAProMatch (EPM) is both a analytics product and a technology solution (an app) for EAPs. EPM helps case managers rapidly find the best therapist in their network for the EAP users. It is simple to use app designed to complement (not replace) existing database systems; it provides a mapping system to locate the most appropriate counsellor within a specific distance to the EAP user. The analytics process transforms existing data on professionals, providing new fields/metrics for case managers, enriching a professional's profile for improved matching. The metrics include counselor cost-effectiveness, drop out rates, and many others, adjusting for client characteristics, presenting problems & program accessed for statistical accuracy.