WORKREACH SERVICES

Workreach Lab provides a wide range of innovative research, evaluation, data science, and technology services and products for employee assistance, mental health, and counseling platforms. Multiple services can be integrated depending on the project goals.

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RESEARCH

To better understand and communicate value of employee assistance, mental health services, and counseling platforms

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DATA SCIENCE

Data science and analytics approaches that optimize service delivery,  client outcomes and cost-effectiveness

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TECHNOLOGY SOLUTIONS

To optimize client experience with employee assistance and mental health services, leveraging inter-disciplinary expertise

OUR CLIENTS

Service providers

We provide research, analytics, technological solutions, and other data-driven services and tools that improve outcomes. Clients include EAPs, the mental health service industry, counseling platform providers, insurance companies, employers, groups benefits providers and others.

Employers and plan sponsors

We help employers, HR, and plan sponsors deploy evidence-supported approaches aimed at improving psychological health in the workplace. From  workplace mental health assessments to consultations that inform strategies that improve psychological health in the workplace.

OUR SERVICES AND PRODUCTS

STRATEGIC OUTCOME MEASUREMENT SERVICES

For employee assistance, mental health, and counseling platforms

With new platforms and competitors emerging every year, differentiating and demonstrating value can be a challenge for providers of employee assistance, mental health and counseling platforms. Go beyond the basics with unique approaches and tools developed by Workreach Lab for the industry.  Advanced methodologies for new insights and applications, and for providers wanting to better leverage outcome outcome measurement.

SYNTHETIC CONTROLS

Lowering the cost-barrier to control group studies

Workreach Lab has developed a line of data science products that provide high volumes of synthetic pretest-posttest data to simplify data procurement for the rapid completion of impact studies that better showcase the value and effectiveness of counseling services, contributing to the development of evidence-supported business cases. 

THERAPIST APTITUDE METRICS

To optimize counseling delivery for EAP and mental health counseling companies

A science and data informed approach to counseling delivery. Therapists ranked higher with ImpactMetrix have a greater ability to resolve the issues of their clients and to keep them engaged over the course of therapy.  

CONSULTATION FOR EMPLOYERS, HR, AND PLAN SPONSORS

To select the best employee assistance or mental health service provider

Not all employee assistance and workplace mental health services are equal in quality. We can help HR, employers, and plan sponsors select the best service provider for their workforce using evidence-based approaches.

SCIENCE-BASED COUNSELING SERVICE DELIVERY MODELS

Designed for the EAP and workplace mental health service industry

We help providers deploy science and analytics-based counseling services that incorporate personalized care approaches focused on linking clients with a counsellor best suited to optimize their mental health, and that increase cost-effectiveness of each session by facilitating therapeutic progression

MEN'S MENTAL HEALTH

For counseling providers, employers, and plan sponsors

We help deploy strategies to increase men’s use of employee counseling services (messaging/marketing), and provide consultation to inform the design and delivery of counseling services for men.

MACHINE LEARNING PREDICTIVE MODELING

We develop predictive models and  analytics that inform care pathway

Our Predict+Resolv  process develops and deploys machine learning predictive models that predict case outcome of  service users at time of intake to inform early care pathway and service delivery  in ways that improve client outcomes and service cost-effectiveness. 

WORKPLACE PSYCHOSOCIAL RISK ASSESSMENTS

Innovative workplace psychosocial risk assessment services

Deployed by organizations wanting to improve working conditions, address and prevent mental health issues and job stress, and achieve a healthier and more productive organization. Provides useful information based on advanced statistical modelling for the prioritization of psychosocial working conditions that need to be addressed to maximize health and productivity

WORKPLACE ASSESSMENTS OF BARRIERS TO HELP-SEEKING

Innovative assessments of psycho-behavioural barriers to help-seeking in the workplace

Deployed by organizations wanting to increase mental health help-seeking in the workplace and to achieve a healthier and more productive organization. Provides useful information based on advanced statistical modelling for the prioritization of psycho-behavioural barriers to help-seeking in ways that, if addressed, will increase use of workplace mental programs/benefits in a time of need.

TECHNOLOGY SOLUTIONS

Apps  and tools to facilitate client intake, case management  and outcome measurement

We offer a number of novel and innovative technology solutions, including a cloud EAP intake app, a counsellor matching app, and database/automation systems for outcome studies and measurement.

RESEARCH AND ANALYTICS FOR DISABILITY CLAIMS MANAGEMENT

To help insurance companies address the  individual and financial costs of mental health-related disability claims

We help insurance companies leverage existing mental health services and benefits such as EAPs.  Through robust research we can determine the impact of your EAP (or other intervention) on claim duration and return to work, and through data science approaches we help optimize the delivery of these services in ways that improve psychological health and reduce duration of disability and claim payouts.

PSYCHOMETRICS

Development and validation of  psychometric tests  in employee assistance and mental health

We can develop/construct custom psychometric tests and scales that measure psychological, mental or behavioural styles/capabilities/outcomes in employee assistance and mental health. We can also validate existing scales and measures using advanced research and statistical techniques.

REPRESENTATIVE SURVEYS OF WORKERS

Nationally or regionally representative surveys to identify trends

We can conduct nationally or regionally representative surveys of workers to identify trends in workplace mental health and a broad range of workplace issues.  Advanced statistical analyses in addition to descriptive analyses can be deployed to answer a wide range of inquiries and research questions.

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Workreach Lab is continuously developing new solutions for the counselling industry aimed at better demonstrating the value and impact of services and optimizing their delivery using science-informed approaches.  Sign-up for updates on new tools, services and publications.